RETURNS

All orders placed on the app/website will be prompted to toggle free returns + shipping protection onto your order at checkout. This covers your return label in the case you need to return and also protects your package in the case it arrives damaged, gets lost in transit, or is stolen upon delivery.

By deselecting 'Free Returns + Shipping Protection' the customer is liable for return shipping and package loss or damage.

If the return meets all return criteria stated below, a store credit (Willow Boutique E-Giftcard) will be issued. We do not issue refunds to the original form of payment.

• Returns must be delivered back to us within 30 days from the date your order was delivered.
• Returns received after 30 calendar days will be refused. You will be responsible for return shipping charges.
• Refunds will be issued in the form of a store credit (Willow Boutique E-Giftcard).
• Shipping charges are non-refundable.
• We are not responsible for returned shipping costs, lost or stolen packages.

CONDITION

Returns must be in original, unworn condition with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached and all packing slips included in the return.

Shoe boxes must be shipped in a separate box or mailer, as they are considered part of the product.